Policies

Last updated: January 1, 2026

Refund Policy

OnlySeriousEmail provides digital email delivery and filtering services. Our refund policy is designed to be fair and transparent for both senders and recipients.

Refunds are available in the following circumstances:

• A technical issue on our side prevents delivery after payment has been processed
• A permanent bounce or delivery failure occurs after payment (automatic refund)
• Duplicate charges due to a system error

Refunds are not available for:

• Messages that were successfully delivered to the recipient's inbox
• Lack of response from the recipient
• Change of mind after payment
• Messages rejected due to policy violations or spam content

How to request a refund:

1. Contact us at [email protected] within 14 days of the payment date
2. Include your payment receipt, sender email address, and message identifier (if available)
3. Explain the reason for your refund request
4. We will review delivery logs and respond within 2-3 business days

Approved refunds are processed through Stripe and typically appear in your account within 5-10 business days, depending on your bank or card issuer. Please note that Stripe processing fees are non-refundable.

Privacy

We collect and process email addresses, message metadata, and payment information necessary to provide the OnlySeriousEmail service. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information we collect:

• Email addresses (sender and recipient)
• Message metadata (subject, timestamps, delivery status)
• Payment records (handled securely by Stripe; we do not store full card details)

Message content is temporarily stored to enable delivery and support. We do not read, analyze, or use message content for any purpose beyond routing and delivery. Message bodies are automatically purged after our retention period expires.

You may request access to your data or request deletion of your account by contacting support. We will respond to data requests within 30 days.

Disputes and Chargebacks

If you believe a payment was made in error or you have concerns about a charge, please contact us at [email protected] before initiating a chargeback with your bank or card issuer.

We maintain detailed delivery logs and audit trails for all transactions. When you contact us, we will:

• Review the delivery status and logs for your message
• Provide documentation of delivery or failure
• Process a refund if the issue was on our side
• Respond within 2-3 business days

Chargebacks can result in additional fees and may affect your ability to use the service in the future. We are committed to resolving issues fairly and promptly when you contact us directly.